1. Parties
On one side, Legends Collection Europe, S.L. (hereinafter, Legends) is a Spanish company with Spanish Tax ID B88374533 and registered office in Madrid, Carrera De S. Jerónimo 2, 28014, owner of the platform https://tickets.legendsmuseo.com/ (hereinafter, the Website), without prejudice to the fact that tickets may also be purchased through other sales channels duly authorized by Legends (the Sales Channels) and on the other side, the Purchaser, understood as any User of legal age with the necessary legal capacity, who completes the steps established on the Website or through one of the Sales Channels, as applicable, for the purchase of tickets.
2. Purpose
The purpose of these Terms is to regulate the purchase by the Purchasers of the tickets offered on the Website or through the Sales Channels, in exchange for the specified monetary consideration and subject to the acceptance of these Conditions.
3. Description of the purchase process
The contracting process for the Purchaser can be carried out through the Website or through a Sales Channel.
When the purchase is made through a Sales Channel, the purchase process shall be that established by the third party managing such channel.
When the purchase is made through the Website, the User will need to click on the items of interest from the Website catalogue and select the “Buy” option.
The User must then:
a. Select the date, time, and attendees, and verify that the tickets are the ones selected. The User may modify the order by adding or removing services. If the User is purchasing a gift ticket, they must select the number of attendees.
b. Once the User has verified that the selected tickets match their choice, to proceed with the purchase, they must select “Continue”.
c. After that, the purchase process will be displayed on the screen, showing the characteristics and tickets that have been selected. The User must provide all the necessary information if they proceed with the purchase.
d. The Purchaser will need to select the chosen payment method. Currently available payment methods are:
1. Debit or Credit Card: In this case, we will require card information solely for the purpose of processing the payment.
e. Once the User has provided this information, they must, after reviewing the order and based on the selected payment method, proceed with the payment, thereby confirming their intention to acquire and finalize the purchase, subject to acceptance of these Terms.
f. Discount coupons may be applied if the User has a promotional coupon.
g. Legends will confirm receipt of the purchase intention for tickets and, if applicable, the payment of the order. Similarly, an email will be sent with the corresponding invoice, when requested by the customer. By accepting these Terms, the Purchaser consents to receiving electronic invoices. The Purchaser may opt out at any time by notifying the email address provided in the Legal Notice.
4. Products
Legends offers the purchase of tickets or gift tickets for the immersive experience “LEGENDS - The Home of Football.” The services offered on the Website or through the Sales Channels are ticket sales. The experience includes:
a. A tour of the largest collection of original pieces and objects from football history.
b. The most important competitions through Immersive Experiences.
c. 4D Cinema.
d. Game Area.
e. The option to take photos with the Ballon d'Or and the Champions League trophy.
Gift tickets are valid for TWO (2) MONTHS from the purchase date.
Ticket availability may vary depending on User demand. Our availability is updated periodically, but this does not guarantee that the selected date and time will not be sold out. If this happens, we will send you an email informing you of the unavailability.
Additionally, if your visit is not possible due to an incident at the venue, Legends will proceed with a refund of the ticket price and any additional services purchased on the Website or the relevant Sales Channel via the same payment method used for the original purchase.
5. Pricing Policy
The price of the tickets, depending on the selected modality, will be displayed on the Website or the relevant Sales Channel in EUROS, including VAT or any applicable taxes.
Any additional charges will be indicated on the Website or the relevant Sales Channel, so that Users have access to them before starting the purchasing process.
Promotions or discounts may be displayed on the Website or the Sales Channels, such as applicable discount coupons during the purchase process. These circumstances will be reflected on the screen, along with any conditions that may apply.
The characteristics, content, and specifics of the tickets will be those shown on the Website or on the relevant Sales Channel at the time.
6. Obligations of the Parties
6.1. Obligations of Legends
Legends commits to:
a. Efficiently and effectively carry out all the procedures for the receipt of the tickets by the users.
b. Send to the Purchaser all the necessary information and documentation for receiving the tickets.
c. Comply with these obligations and any others that may apply.
6.2. Obligations of the Purchaser
By accepting these Terms, the Purchaser agrees to:
a. Pay the amounts specified during the purchase process in a timely and proper manner. Failure to pay will exempt Legends from fulfilling the obligations outlined here and any other obligations it may have undertaken in exchange for the financial compensation for the tickets.
b. Be responsible for the truthfulness and authenticity of any information provided for the purchase of the selected tickets.
c. Assume responsibility for any requirements outlined in these Terms to hold the status of Purchaser, as well as any lack of necessary documentation for the payment of the purchase.
d. Comply with the following rules:
i. Arrive on time at the indicated time of the reservation.
ii. Do not bring food or drinks.
iii. Do not bring animals, except for guide dogs.
iv. Do not bring large suitcases or backpacks for security reasons.
e. Comply with any other obligations contained in these Terms or any other applicable ones and assume any responsibility arising from non-compliance, keeping Legends fully indemnified.
7. Right of withdrawal
In accordance with Article 103(l) of the Consolidated Text of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply to the provision of services related to leisure activities that have a specific date or period of execution.
The Purchaser may also communicate to Legends their intention to withdraw from the contract using the form provided below:
Model Withdrawal Form
(You must only complete and submit this form if you wish to withdraw from the contract)
To the attention of Legends Collection Europe, S.L., Spanish Tax ID B88374533, located at Madrid, Carrera De S. Jerónimo 2, 28014, and email address reservas@muselegends.es:
I hereby notify you that I withdraw from my contract for the sale of the following item [define product], received on [insert date of order receipt].
Name and surname: ______________________________
Address: ______________________________________
Date: __/__/____
Signature:
8. Exclusion of liability
Legends will under no circumstances be liable for damages caused to the Purchaser due to reasons attributable to the Purchaser. Legends shall only be liable for damages that result from purchases made on the Website or through the Sales Channels, provided that these are due to wilful misconduct or negligence of Legends.
By way of example, Legends shall not be liable for:
a. The usefulness of the products acquired for the Purchaser, as Legends is not responsible for the selection made, even if accessories and/or complements are recommended in combination with the selected products, due to their characteristics.
b. Personal or material damages caused by attending Legends, provided that the recommendations specified by Legends were not followed.
c. Failure to fulfill obligations due to force majeure such as, but not limited to, internal or external strikes, natural disasters, social unrest, etc.
The Purchaser acknowledges that they acquire the tickets at their own risk, with Legends’ activity being limited to the performance of the material tasks necessary for processing and management.
In any case, Legends' liability to the Purchaser shall never include lost profits and shall be limited, at most, to the total amount received by Legends from the Purchaser in exchange for the acquisition of tickets in accordance with these Terms and Conditions.
In the event that the purchase is made through a Sales Channel, Legends shall not be responsible for the technical purchase processes, payment gateways or any additional charges applied by the relevant Sales Channel, without prejudice to any liability that may correspond to Legends in relation to the provision of the acquired experience.
9. Indemnification
Any damage, harm, loss, or cost (including lawyer’s and/or court clerk’s fees) arising from a breach by the Purchaser of these Conditions or any other applicable regulations, in which Legends incurs, shall be compensated by the Purchaser who caused it. This includes any third-party claims arising from such breaches.
10. Modifications
These Conditions may be modified and/or updated at any time without prior notice. Modifications will take effect from the time of their publication on the Website or from the time they are made available to Purchasers, regardless of the medium or form used.
The modification will only affect Purchasers who have accepted the Conditions after their modification.
11. Miscellaneous
11.1. Severability and interpretation
If the competent Authority declares any of these Terms illegal, invalid, or unenforceable, it shall be interpreted in the way that most closely aligns with the original intent of such provision. In any case, such a declaration regarding one or more clauses will not affect the validity of the remaining provisions.
Failure by Legends to strictly enforce any of the terms of these Terms shall not constitute or be interpreted as a waiver of its right to enforce such terms in the future.
11.2. Language
The applicable language for these Terms is Spanish. If versions are offered in other languages, they are provided solely as a courtesy, for the convenience of the Purchaser. Therefore, the Purchaser expressly agrees that these Terms shall be governed by their Spanish version. In the event of any contradiction, the Spanish version shall prevail.
11.3. Legislation and Jurisdiction
The relationship between Legends and the Purchasers shall be governed by Spanish law. Any disputes or conflicts regarding these Terms shall be submitted to the Courts and Tribunals of the Purchaser's domicile, provided that the Purchaser qualifies as a consumer and user under the applicable law. If the Purchaser is not considered a consumer and user according to current regulations, the parties agree to submit to the Courts and Tribunals of Madrid.
If the Purchaser encounters any problem related to the acquisition of tickets available in the Website or through one of the Sales Channels, they may use the European Union's online dispute resolution system, accessible at the following link: https://webgate.ec.europa.eu/odr/
This Privacy Policy (hereinafter, the “Policy”) aims to inform you about the processing of personal data carried out by Legends Collection Europe, S.L. (hereinafter, “LEGENDS”) and obtained through the FEVER platform (hereinafter, the “Platform”), owned by Kzemos Technologies, S.L.U., with tax ID (NIF) B65590945 and registered address at C/ Fernando el Santo 16, 28010 Madrid.
1. Who is responsible for processing your personal data?
Your personal data will be processed by LEGENDS, with NIF B88374533 and registered address at Carrera de S. Jerónimo, 2, 28014 Madrid.
2. Where do we obtain your personal data from?
The personal data we process is the data you provide directly through the Platform when purchasing tickets for activities organized by LEGENDS.
To manage the logistics and operation of the activity, LEGENDS will need access to the following data: first name, last name, and email address of the purchaser.
3. For what purpose do we process your personal data?
Your personal data will be processed for the following purposes:
Logistical and operational management of the activity. LEGENDS will process your personal data in order to properly manage the organization and execution of the activity at the Museum, including:
The legal basis for this processing is the performance of the contract derived from the purchase of your ticket for the activity organized by LEGENDS, in accordance with Article 6.1(b) of the General Data Protection Regulation (“GDPR”).
Commercial communications: If you give your consent, LEGENDS may process your personal data to send you commercial communications via email about its activities, products, services, offers, and/or own promotions.
For this purpose, LEGENDS will only process your email address.
The legal basis for this processing is your consent, in accordance with Article 6.1(a) of the GDPR. Your personal data will be retained for this purpose until you withdraw your consent.
You have the right to withdraw your consent at any time following the procedure described in the section “What are your rights when you provide us with your personal data?”, without affecting the lawfulness of processing based on consent prior to its withdrawal.
4. How long do we retain your personal data?
Your personal data will be retained for as long as the purposes for which it was collected remain valid and/or until you withdraw your consent or exercise your rights of erasure or restriction of processing:
After these periods, LEGENDS will keep your personal data duly blocked for three years solely for the purpose of addressing any potential legal liabilities.
5. To whom may your personal data be disclosed?
LEGENDS may disclose your personal data when required by public authorities in the exercise of their legally attributed functions and in accordance with applicable regulations.
Likewise, LEGENDS uses certain service providers who may access personal data as data processors or sub-processors in order to provide the services described in the section “For what purpose do we process your personal data?” of this Policy.
These service providers sign contracts obliging them to use your personal data solely for the provision of the services described in this Policy.
6. What are your rights when you provide us with your personal data?
You may exercise your rights of access, rectification, objection, erasure, data portability, restriction of processing, not to be subject to automated decision-making, and to withdraw your consent at any time by contacting LEGENDS.
What do your rights mean?
How can you exercise your rights?
By sending an email to: protecciondedatos@museolegends.es. Exercising your rights is free of charge.
Additionally, if you have given consent for any purpose, you may withdraw it at any time via the procedure described in each commercial communication or by emailing the same address above.
Withdrawal of consent will not affect processing carried out prior to its withdrawal.
Finally, if you believe your rights have not been properly addressed, you may file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at www.aepd.es.